Case Study: Customer Service Champions
Customer service champions are the best representation for a company. Research proves that customers are more likely to trust and be loyal to a company based on communication with the company’s employees compared to marketing and PR.
Empowered front of house staff and call centre staff ultimately deliver higher levels of customer service.
To download a PDF of this case study, please click the link: CASE STUDY_customer service champions
Why not also check out my Internal Communications and Customer Service blog post.