Case Study: Customer Service Champions

Customer Service Call Centre

Customer service champions are the best representation for a company. Research proves that customers are more likely to trust and be loyal to a company based on communication with the company’s employees compared to marketing and PR.

Empowered front of house staff and call centre staff ultimately deliver higher levels of customer service.

Customer Service Champions case study

 

To download a PDF of this case study, please click the link: CASE STUDY_customer service champions

 

Why not also check out my Internal Communications and Customer Service blog post.

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