Ten tips …to get your message heard
Here are my ten quick tips to help you communicate successfully.
When you communicate, there needs to be a purpose and an objective
The easiest way to make sure your message has a purpose or relevant objective is to ensure the content answers:
Who? What? When? Where? How? Why?
Be clear and direct
Whether you are communicating in writing or verbally, make sure that the language you use is specific, clear and precise.
Check that the recipient understands the message as you intended. Cut back on the use jargon and acronyms. Instead, use language that can be easily understood by all recipients.
Say what you mean, and mean what you say. It is important to be straightforward, open, and honest with people.
If you want to get your messages across efficiently and to continue doing so, you need to have a track record of openness and honesty.
Communication is also about listening. Becoming an active listener means you make a conscious effort to truly hear what the other person is saying.
Practice how to delay thinking about how to reply or avoid interrupting until you have thoroughly heard what they are saying. The best communicators are also the best listeners.
Tailor the communication to your audience
Communicating with your line manager, colleague, customer or supplier require different styles.
Review your messages and emails before you send them from the audience’s perspective. Although you may understand what you are trying to say, your audience may not.
Effective mobile messaging
Mobile messaging (texting, BBM, Whatsapp etc) can be particularly effective when a quick question or answer is needed without further explanation or frequent follow-ups. For example: “Is the meeting in the marketing meeting room?”
Don’t use these methods to give bad news or lengthy communications.
Regardless of the conversation, try to keep it positive. Even negative feedback should be delivered in an encouraging and supportive manner.
If you are communicating in writing, read it again before sending your message to ensure that it will not be misinterpreted or taken as disrespectful.
When on the phone, avoid multitasking even if you think the person on the other end of the line does not know what you are doing. Be respectful and give 100 per cent of your attention.
The goal of paraphrasing is to ensure that you are certain about what has been said and to let the speaker know that you care about what he or she is communicating.
Use Multiple Channels
Finally, for important messages that need to reach multiple audiences, send the message in several ways. Speak to your internal or corporate communications team about the best and most appropriate channel/s to use.