Category Archives: Customer Service

Internal Comms and Customer Service

Customer service words

We all know that great internal communications and employee engagement improves employee satisfaction, engagement and retention. What some companies are still missing, is that this in turn improves customer service – which obviously has an effect on company success and profits. I’ve worked in the hospitality industry for over three years and what I’ve noticed is that great internal communications

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Case Study: Customer Service Champions

Customer Service Call Centre

Customer service champions are the best representation for a company. Research proves that customers are more likely to trust and be loyal to a company based on communication with the company’s employees compared to marketing and PR. Empowered front of house staff and call centre staff ultimately deliver higher levels of customer service.   To download a PDF of this case study,

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